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Title:Marine vessel hospitalityLevel:2Credit value:10Learning outcomes -
The learner will:Assessment criteria -
The learner can:Demonstrate the knowledge of the different departments within the onboard the vessel. (6 hours)Identify the roles and responsibilities undertaken by the hospitality and catering personnel
Identify the roles and responsibilities undertaken by the deck and engineering personnel
Identify the services provided by personnel ashore to support maintain efficient vessel operationsBe able to undertake a range of guest table service styles onboard a vessel. (24 hours)Carry out the following tasks
Three levels of table settings
Room service equipment set-upDemonstrate the knowledge and understanding required to operate a professional and efficient housekeeping and valet service (18 hours)Explain the services required for
Cabin preparation before and during guests stay
Care of guests personal clothing and effects
Carry out the following tasks
Care of a range of interior fabrics and furnishings, including guests personal clothingDemonstrate the knowledge and understanding required to support the efficient running of the hospitality section onboard (10 hours)Explain the role of record keeping and inventories onboard
Identify the procedures used onboard to organise Housekeeping, Guest service and Laundry
Carry out record keeping to maintain records on paper and electronic formatDemonstrate the knowledge and understanding required to comply with environmental and safety regulations (6 hours)Explain the role of the Garbage management system onboard
Discuss the effect of vessel stores and stowage on the transverse stability of a vessel
Identify how guest service contributes to the safe, and environmental friendly operation of a vesselAdditional information about the unitUnit aim(s)To provide the learner with the practical skills and procedures required to undertake duties as an Customer / Client service onboard a merchant vessel, yacht or pleasure craft.Unit expiry dateJuly 2018Details of the relationship between the unit and relevant national occupational standards (if appropriate)Details of the relationship between the unit and other standards or curricula (if appropriate)Comparable to the Professional Yacht Association Interior Intermediate unit Assessment requirements specified by a sector or regulatory body (if appropriate)N/AEndorsement of the unit by a sector or other appropriate body (if required)
Professional Yacht Association (PYA)Location of the unit within the subject/sector classification systemName of the organisation submitting the unitScottish Qualifications AuthorityAvailability for useSeptember 2013Availability for deliverySeptember 2013Guided Learning Hours64
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