ࡱ> ]_\ bjbj 4J    8A] 5J5L5L5L5L5L5L5$7O:p5zzzp55zFJ5zJ524$ 3655053?;?;44?;4 "Xp5p5L5zzzz?; : MSQ Unit 97 Title:Marine vessel hospitality supervisionLevel:3Credit value:10Learning outcomes - The learner will:Assessment criteria - The learner can:Know how to manage a department onboard the vessel. (10 hours)Identify the roles and responsibilities of a department manager Identify the processes involved in delegation and supervision of others Identify the processes involved in effective planning and the subsequent monitoring of plans Explain the role of effective communications between colleagues onboard and vessel guests Be able to manage a range of guest table service styles onboard a vessel. (24 hours)Supervise the following operations Table service for Plated, Silver and Platter Carry out the following guest service tasks at the table Filleting, Carving, Gueridon, Caviar serviceKnow how to manage a professional and efficient housekeeping and valet service on board a vessel(18 hours)Identify problems and explain the corrective actions required in the care of a range of interior fabrics and furnishings, including guests personal clothing Explain the supervision required for Cabin preparation before and during guests stay Care of guests personal clothing and effectsKnow how d to organise and manage event services onboard a vessel and ashore (10 hours)Explain the processes required to plan, organise and manage BBQs Classic cocktail party Themed parties Dinner parties Black tie partiesKnow how to organise and manage guest support services onboard and ashore (6 hours)Explain the processes required to plan, organise and manage Shopping assistance Childrens chaperone Owners support during the day and evening Tour guide Know how to manage the financial processes for guest support services (16 hours)Create a department budget for a range of service events over a period of one week guest stay Explain the processes require to arrange crew wages, and cash handling for crew and guest within a multi-currency environment Explain the processes required to supervise record keeping onboard through internal auditsAdditional information about the unitUnit aim(s)To provide the learner with the practical skills and procedures required to undertake duties as a Customer / Client service onboard a merchant vessel, yacht or pleasure craft.Unit expiry dateJuly 2018Details of the relationship between the unit and relevant national occupational standards (if appropriate)Details of the relationship between the unit and other standards or curricula (if appropriate)Comparable to the Professional Yacht Association Interior Management unit Assessment requirements specified by a sector or regulatory body (if appropriate)N/AEndorsement of the unit by a sector or other appropriate body (if required)Professional Yacht Association (PYA)Location of the unit within the subject/sector classification systemName of the organisation submitting the unitScottish Qualifications AuthorityAvailability for useSeptember 2013Availability for deliverySeptember 2013Guided Learning Hours84        :;DESVWjk|}ĵĵĵ|eQ|e@ h@hOJQJ^JnH tH &h@h6OJQJ]^JnH tH ,h@h56OJQJ\]^JnH tH &h@h5OJQJ\^JnH tH  hFp5OJQJ\^JnH tH &h0h5OJQJ\^JnH tH h@hOJQJnH tH #h0h5OJQJ^JnH tH h@h)pOJQJ^Jh)ph5OJQJ^Jh)ph)p5OJQJ^J  :;B8kd$$Ifl0; p#  t05&644 lapyt0$  <<$Ifa$gd0$<<$Ifa$gd0^gdYBDESVWkd$$Ifl0; p#  t05&644 lapyt0$<<$Ifa$gd0VWk}gZJ7J  xx$IfgdFp$xx$Ifa$gdFp xx$IfgdFpkd$$Ifl0; p#  t05&644 lapyt0$ m eM444 & F  xx$If^ `gd.O & F *dxx$Ifgd kdv$$IflF0; p#  t05&644 lapyt0# $ l m $ % & p z {  3 4 c  X 9#$%Kɴɴɴɴ޴޴ޥ޴ޥﴐޥﴐ{i#h0h5OJQJ^JnH tH )hYhB*OJQJ^JnH phtH (h@hOJQJ^JmH nH sH tH h@hOJQJnH tH )h.OhB*OJQJ^JnH phtH )h@hB*OJQJ^JnH phtH  h@hOJQJ^JnH tH  h hOJQJ^JnH tH ( % & { eM4 & F xx$If^ `gd.O & F *dxx$Ifgd kdL$$Ifl40; p# t05&644 laf4yt> & F  xx$If^ `gd.O  3 4 Ckd$$Ifl40; p# t05&644 laf4yt> & Fxx$Ifgd & F xx$If^ `gd.O & Fxx$Ifgd4 > c <kd$$Ifl40; p# t05&644 laf4yt> & Fxx$Ifgd & F xx$If^ `gd.O & F *dxx$Ifgd   X _ w  & F$If^`gd$ & F$If^`a$gd & F xx$If^ `gd.O & F *dxx$Ifgd  9Nd~fM;;; & F ,$Ifgdm$ & F xx$If^ `gd.O & F *dxx$Ifgd kd5$$Ifl40; p# t05&644 laf4yt>X@ & F *dxx$Ifgd kd$$Ifl40; p# t05&644 laf4yt>$hxx$If^ha$gd & F ,$Ifgdm$K$%KL9$dx$Ifa$gdkd{$$Ifl40; p# t05&644 laf4yt> & F xx$If^ `gdY & F xx$If^ `gd.OKLMY P=4 $Ifgd$dx$Ifa$gdkd$$Ifl0; p#  t05&644 lapyt0$dx$If^a$gdKLMY $%&=>LMN{   ɸɸɸɸɸɸɸɸۙh{;jh{;Uh@hOJQJ^J# *h@hOJQJ^JnH tH  h@hOJQJ^JnH tH #h@hOJQJ\^JnH tH h@hOJQJnH tH )h@hB* OJQJ^JnH phtH +  %nW$dx$If^a$gd$dx$Ifa$gd}kd $$Ifl0; p# t05&644 layt>%&qZ$dx$If^a$gddx$Ifgd}kd$$Ifl0; p# t05&644 layt>=~nW$dx$If^a$gddx$IfgdkdF $$Ifl40; p# t05&644 laf4yt>=>qZ$d<<$If^a$gddx$Ifgd}kd $$Ifl0; p# t05&644 layt>qZ$dx$If^a$gddx$Ifgd}kd $$Ifl0; p# t05&644 layt>LMqZ$dx$If^a$gddx$Ifgd}kd# $$Ifl0; p# t05&644 layt>MN{q^$dx$Ifa$gddx$Ifgd}kd $$Ifl0; p# t05&644 layt>q^$dx$Ifa$gddx$Ifgd}kd] $$Ifl0; p# t05&644 layt>q^$dx$Ifa$gddx$Ifgd}kd $$Ifl0; p# t05&644 layt>q^$dx$Ifa$gddx$Ifgd}kd $$Ifl0; p# t05&644 layt>   zzzzgd}kd4$$Ifl0; p# t05&644 layt> 21h:p0. 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